INFORMATION TO CUSTOMERS

The company Triwa AB ("TRIWA") was declared bankrupt on February 12, 2024, by the Stockholm District Court in Sweden. The Court has appointed Lawyer Johan Hörnberg, from Advokatfirman Schjødt, as the bankruptcy trustee for the company. For the time being, the company's business continues under the responsibility of the bankruptcy estate with the aim, among others, of selling the remaining stock.

General information

Complaints (purchases before the bankruptcy decision):
TRIWA is no longer able to process complaints about goods purchased
before February 12, 2024. Customers wishing to file a claim regarding a product
purchased before this date may submit a claim for compensation according to the
procedure described below. If a consumer has purchased a product with a credit
card or other consumer credit service, it may be possible to file a
compensation claim with the creditor. Consumers are also referred to general
consumer guidance.

Complaints (purchases after the bankruptcy decision): A consumer who has purchased
a product after February 12, 2024, may still file a claim as long as the
e-commerce is open and the business continues under the responsibility of the
bankruptcy estate. After the e-commerce has been closed or the business is no
longer under the responsibility of the bankruptcy estate, claims may be filed
with the bankruptcy estate following the procedure described below.

Sale or return: Customers who have ordered goods from TRIWA e-commerce have the right to withdraw within two weeks if the
following conditions are fulfilled. A non-prioritized claim may be addressed to the bankruptcy estate if the purchase was made before February 12, 2024. If the
purchase was made with a credit card or other consumer credit service, it may be possible to receive compensation from the creditor. Customers are referred
to general consumer guidance. If the order was made after February 12, 2024, the right to withdrawal may be addressed to the bankruptcy estate.

Right to exchange: The right to exchange cannot be offered for goods purchased before the bankruptcy decision or for goods purchased after the bankruptcy decision.

Warranties: As of February 12, 2024, TRIWA can no longer offer any warranty for sold products. Claims due to warranties may be addressed to the bankruptcy estate following the procedure described below.

Contact details for filing a claim,
etc.

Claims for compensation due to complaints, sale or return, right to exchange, lack of guarantees, and related questions can be addressed to the bankruptcy estate via email at tommy.hallsten@schjodt.com or
by regular mail to The bankruptcy estate of Triwa AB, c/o Advokatfirman Schjødt, Box 715, 101 33 Stockholm, Sweden. Kindly provide your contact information, bank details, and the grounds for the complaint or claim.