The normal delivery time outside of Europe is 2-5 working days from the day the order was placed. Inside of Europe, and in Japan, the delivery time is 1-3 working days, if the order is placed before 2pm. If a product is out of stock or if shipment is made to remote locations, the delivery time can be longer. Shipments outside EU can also delay final delivery due to custom process. Please contact our Customer Service on firstname.lastname@example.org if you have an inquiry on the status of your order. We make reservations for the liability of delays or failed deliveries caused by our suppliers. We also make reservations to adjust prices as presented on TRIWA.COM caused by wrong pricing, technical errors etc.
We currently offer free shipping worldwide. Goods are shipped from Sweden, Norway, Japan and the United States. Orders to countries outside the EU (except Norway and the United States) may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. TRIWA.com ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If any such additional charges occur they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
The customer is responsible for any return shipments due to cancelled orders, faulty products or any other reason to return goods to Sweden.
Please note that shippings to the Russian Federation has longer delivery time because of Russian restrictions on import. Your order will be taken care of by FedEx, and before the shipment is approved for flight to Russia, the following must be done:
- The broker will send an email message to the consignee with a link to their online system - Parcel Trak- The consignee will click on the link and be taken to a page to complete the necessary information for the clearance process:- First/Middle/Last Name in Cyrillic- Passport number- Broker empowerment confirmation- Data privacy confirmation- The broker will then give permission for the shipment to be moved to DME for customs clearance
This process takes 2 days from the moment of receipt of permission.