Privacy Policy & Cookies

Triwa Privacy Policy & Cookies

TRIWA AB is committed to protecting the privacy of our customers and site visitors. We fully respect the importance of on-line privacy. After all, we're on-line shoppers too!

Who is responsible for your personal data?

The Swedish company, Triwa AB (“Triwa”), is the controller of the personal data you submit to us and are responsible for your personal data under the Swedish Data Protection Act (1998:204), which implements the EU Data Protection Directive (95/46/EC).

Collection of Personal Data

TRIWA.com offers you the option to order products, request services, and register to marketing operations (such as our newsletter) through our website. In order to do this we request all information required for completing the purchase (such as delivery and payment). Triwa AB also collects certain information about your operating system and browser, the information can include IP address, browser type, number of visits, popular searches, domain names and referring sites. This information is obtained in order to increase the level of service we provide when on the TRIWA.com. This information is used by Triwa AB to improve the services available on the website, to insure service quality and to provide general statistics regarding the use of TRIWA.com.

Your Consent

Triwa AB promises never to sell your personal information to any third party without your permission. We cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed from to TRIWA.com. This information can be used by third parties that we have contracts with to provide you with the services on the site (such as credit card payment and billing options). We may disclose aggregate, non-personal statistics about the number of visitors to TRIWA.com or the number of purchases made (required by our investors).

The use of your personal data

Triwa AB collects and use data in order to operate its website/e-commerce and delivery services that you have requested. For example, we send you our newsletter by using your e-mail address and your product history to personalise the offers we make you on the website, in marketing and newsletters. You can always opt-out of our newsletter by logging into your on-line account or by contacting us at support@triwa.com. It sould be info@triwa.com. Service-related messages (such as order status information, payments, etc) is considered an essential part of the service and will be sent even if you opt out of our newsletter.

Use of cookies

A cookie is a text file that a web server places on your hard drive. Cookies can not be used to run programs or deliver viruses to your computer. A cookie is uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. A key purpose of cookies is to tell the web server that you have returned to a specific web page, so you can get a personalised experience when you visit the site again. You may choose whether to accept or decline cookies. Most browsers accept cookies automatically, but you can usually change your settings to not accept cookies if you prefer. If you choose to allow your computer to accept cookies, you can also choose to be automatically logged into the website, this will speed up the check-out process.

Triwa ABs websites uses cookies to help you get a personalised internet experience on our website and in our marketing campaigns. For example, on the site we use ”session cookies” to manage your visit at any of Triwa's websites, such as what pages you visit, which products you look at or which products you put in your basket. You can easily turn of the use of cookies and erase your cookie history in your web browser. The session cookies are deleted from your hard disk when all browser windows are closed. Turning off the use of cookies will mean that you will not get the full experience of Triwa AB's websites and e-commerce systems. If you turn off the function of session cookies for any Triwa AB's websites you will not be able to make a purchase. We also use cookies that will remain on your computer after you have closed the browser. This type of cookie helps our system to recognise that you have visited the site before and to remember which settings and products you have preferred. To help us with this process, we use third party cookies. These cookies are from our partners and help us give you a more personalised experience. These cookies have a lifespan of between 1 month and up to 10 years. After that time, they will be automatically deleted (you can delete them before this time by erasing the cookie history in your browser). TRIWA use these cookies to give you a better shopping experience by giving you more personalised website/advertising/newsletters and help to optimize our websites by seeing what our customers like and what areas we can improve. These cookies do not store any personal information about you and don't allow us to trace movements back to you specifically.

Google Analytics

Triwa AB's websites use Google Analytics, a web analytics service provided by Google, Inc. ("Google" ). Google Analytics uses "cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

Contact information

We welcome your comments about this Privacy Policy and our website in general. If you believe that Triwa AB is not following this privacy policy, please contact us by email at INFO@TRIWA.COM.