Customer Service Asia

We at TRIWA constantly work hard to satisfy our customers. If you have any questions or problems with our products, you can always reach us at It is our policy to reply to all questions within 24 hours during weekdays and the next working day over weekends and holidays. Please note that the delivery time can be a bit longer during Black Friday. We have extended the exchange policy from 22nd of November until 6th of January. The return policy is still 14 days from when you receive your order. 

Our office hours are Monday to Friday 9am – 6pm (GMT+8), excluding Hong Kong Public Holidays.