Terms and Conditions
Delivery time
Europe and Japan - 1-3 working days
Outside of Europe - 2-5 working days
If the product you've ordered is out of stock or you're requesting a delivery to a remote location, delivery times can take longer.
We work with the following shipping partners:
Sweden - Schenker
All other eligible countries - UPS
We offer full tracking services with all our products.
Please contact our customer services at [email protected] if you have an inquiry on the status of your order. We make reservations for the liability of delays or failed deliveries caused by our suppliers. We also make reservations to adjust prices as presented on triwa.com caused by wrong pricing, technical errors, etc.
Delivery charges
We offer free standard shipping as long as long as the order is above a certain amount. Goods are shipped from our warehouses in Sweden and Japan. Prices include VAT when ordering to countries inside the EU. Orders to countries outside the EU (except Norway and Japan) may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. TRIWA.com ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If any such additional charges occur they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
The customer is responsible for any return shipments due to cancelled orders, faulty products, etc.
Confirmation
After making a purchase on TRIWA.COM, you will receive an e-mail confirmation of your order. We recommend keeping hold of this message. If you for any reason need to contact the TRIWA customer service department, you will be asked to reference this e-mail.
Payment options
TRIWA accepts international payments through VISA, Mastercard, American Express, Discover and PayPal. Bank transfer is also available and executed by JCB, Sofort Banking, ExpressPay, SEPA Direct Debit and GiroPay. When you pay with credit card, the payment is handled by our payment partner Adyen to guarantee security.
Please visit Adyen to read more about their secure payment services.
IMPORTANT! To ensure your safety and comfort, we use a secure order form. No external parties will be able to access the information you provide. Read more under 'Security'.
Klarna
In cooperation with Klarna AB, we offer the below payment options. Payment is to be made to Klarna:
• • Invoice: When purchasing with Invoice you receive your goods first and you have always a payment period of 14 days. The complete terms and conditions you can find here.
• Part Payment: With the financing service from Klarna, you can pay for your purchase in flexible monthly installments of at least 1/24 of the total amount (at least 6.95 €). Further information regarding Part Payment including terms and conditions and Standard European Consumer Credit Information can be found here.
• Sofortbanking
• Credit Card (Visa / Mastercard)
• Direct Debit
Information on Klarna and their user terms can be found here and here. Your personal data is handled in accordance with applicable data protection law and Klarnas privacy statement.
Security
triwa.com uses the latest security standard, 3-D Secure. 3-D Secure is an XML-based protocol that allows the authentication of cardholders of credit card companies in e-paymenttransactions. The 3-D Secure protocol was developed by Visa to improve the security of internet payments. It is now known as 'Verified by Visa' and 'MasterCard SecureCode'. The main difference between Visa and MasterCard implementations is the method in which they generate the AAV (Accountholder Authentication Value): MasterCard uses UCAF (Universal Cardholder Authentication Field) and Visa uses CAVV (Cardholder Authentication Verification Value).
Right to cancel an order
You have the right to cancel any order placed on TRIWA.COM within 14 days. You can register your return directly on our website under returns/repairs(except if you live in US or Norway) Please not that you will need to register your return within 14 days after receiving the product. To be able to register your return you will need your order number and the email address you used when placing the order. To meet the cancellation deadline, it is essential that you register your cancellation request before the cancellation period has expired.
Effects of cancellation
If you choose to cancel your order with us, we will reimburse your payments in full. This repayment will include shipping costs of standard delivery. Unfortunately, we do not repay the costs of express delivery. You can expect your repayment to be sent through no later than 14 days from receiving your cancellation request. We will make the repayment using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. You will not incur any fees as a result of such repayment. We may withhold repayment until we have received the goods back.
You must send back the goods or return them to us no later than 14 days from the day in which the cancellation request was sent. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Transportation
TRIWA.COM accepts the economic responsibility if products are damaged or go missing during transport. Should the product be damaged on arrival, you are required to contact our customer service team within 14 days of receiving the product. We do not accept economic responsibility for products that are damaged or go missing during the transport of returns.
Non picked up goods
If you fail to collect your order, we reserve the right to charge you for all costs that encure when handling your order and shipment back to the TRIWA depot. This cost will be deducted from your initial payment of the order.
Incorrect, misplaced or duplicated orders
If a TRIWA customer receives wrong (and or duplicate) order(s), TRIWA reserves the right to order all products to be sent back in their original condition. The customer is required to return the product(s) to TRIWA with no exceptions. TRIWA is responsible for paying for shipping charges that occur during the return process.
In the event of a product being listed for an incorrect price because of technical error or mistake by personnel of TRIWA AB, we reserve the right to cancel the order. We will refund the customer payment and inform the customer of the situation.
Force Majeure
In case of Force Majeur, TRIWA.com obligations are procrastinated. The contract between you and TRIWA.COM can in such cases be partially or fully terminated by yourself or by TRIWA.COM. A Force Majeur is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
TRIWA.COM will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.
Violation of rules
TRIWA.COM holds the right to cancel and refund any orders that are suspected to be fraudulent or otherwise harmful. We do this in order to secure the safety of our consumers' transactions on our website.
TRIWA.COM reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site.
Individuals violating the restriction of password protected areas of the site may be subject to prosecution.
Governing Law and Jurisdiction
Contracts between consumers and TRIWA.COM shall be governed by Swedish Law. TRIWA follows the recommendations of the Swedish Consumer Authority. The Swedish courts will have exclusive jurisdiction for any dispute under this agreement.
The laws of you country may be different from the laws in Sweden and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.
German terms for Klarna Invoicing
Mit der Übermittlung der für die Abwicklung der gewählten Klarna Zahlungsmethode und einer Identitäts- und Bonitätsprüfung erforderlichen Daten an Klarna bin ich einverstanden. Meine Einwilligung kann ich jederzeit mit Wirkung für die Zukunft widerrufen. Es gelten die AGB des Händlers.
B2B
All above conditions apply solely to goods purchased by individual consumers. Please contact us for all B2B inquires.
Gift Cards
Our gift cards are delivered in a black TRIWA signature packaging and can be sent directly to the recipient or posted to your address. Gift cards are offered in different values and can be used to purchase any product both on our website and in our Stockholm shop.
Please note that our gift cards cannot be printed or downloaded digitally.
Buying a boxed gift card
TRIWA gift cards are available in all currencies (except AUD) and are offered in 9 fixed amounts. Find the different types under the category page for gift cards. Once you've paid for a gift card, it will be delivered to you according to delivery time specified below.
How to use the gift card
On each gift card there is an exclusive code that you can use on our webshop or our Stockholm shop. If you're ordering online, enter the voucher code in the assigned box in the checkout.
Please note:
If your gift card exceeds the total order amount, the remaining balance will remain connected to the same voucher code and can be used for your next purchase.
If your order exceeds the value of the gift card you will have to pay the balance amount with available payment method for your currency.
A TRIWA Gift Card is valid for 12 months from the issue date as stated on the card.
Shipping of gift card
The gift card can be sent to the address of your choice. To send as a gift, select "Send to another address" at check-out. Gift card delivery will follow general delivery times specified on our website.
Returns
Gift cards can never be returned or exchanged for cash. All returned products that are purchased with a gift card will be refunded as value on a new or the same gift card. If you've combined payment for any item(s), the amount payed for with gift card will be returned on that same gift card.