Warranty and Return Policy
Warranty for TRIWA products is 2 years from date of purchase. Please note that the warranty does not cover used batteries or normal wear and tear of case, glass or strap. The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non observance of the directions provided by TRIWA. The warranty does not apply if a replacement of a battery has not been carried out by an authorized watchmaker. We cannot guarantee the battery life of our outlet products and therefore the battery is not guaranteed. It does not cover screws on sunglasses or scratching from normal use on sunglass lenses, frames or temples. Replacements due to faulty water resistance is not covered if the crown is not completely closed when the watch is in contact with water.
Please save the printed order confirmation. This order confirmation is your warranty. For all other inquiries concerning shipment and returns, please contact us. Please note that the customer is responsible for the cost of sending the product back to TRIWA.
Please note that we only stock spare parts for products that are in the current collection. We do not provide parts for models no longer sold.
Return and exchange policy
You have the right to return undamaged and unused products that are purchased on TRIWA.COM. You must notify us of your decision to return your purchase within 14 days of receiving the product. The notification must be done to email@example.com with your order number attached. The message must contain the following information: your order number, your reason for the return and the name of the product you wish to return.
The returned product must be unused and undamaged in its original package. Fill in and attach the TRIWA RETURN FORM alongside the product you'd like to return or exchange. You are responsible for the shipping of returned items back to TRIWA HQ. Items lost in transportation will not be compensated for. Return against cash on delivery is not accepted. The responsibility for errors in ordered products is limited to the terms now stated. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.
For instructions on how to return a damaged or faulty product, write to us at firstname.lastname@example.org and fill out the TRIWA REPAIR FORM.
Products not covered by warranty cannot be returned to TRIWA.
These recommendations do not represent an obligation for effectively exercising the right to cancel.
Black week 2020
From November 23d we are extending the exchange policy until January 6th 2020. The return policy is still 14 days from the day you received your order. During Black week we will unfortunately not be able to make any changes to already placed orders due to high pressure. The 30 discount does not apply on already discounted products. Don't hesitate to reach out to us if you have any questions. Info@triwa.com
Norwegian customers RETURNS
Optura AS att:TRIWA
UPS Supply Chain Solutions
127 39 Skärholmen
Triwa AB C/o UPS Supply Chain Solutions
127 20 Skärholmen
東京都品川区西五反田2-24-4, Westhill 6F
Rest of the world
UPS Supply Chain Solutions
Att: Triwa AB
127 39 Skärholmen
Most TRIWA watches are water resistant to 5 ATM though this can vary depending on the model. The level of water resistance will be indicated on the dial and/or case back of each watch. Below is a specification for each level of water resistance, please note of recommended usage. Ensure the crown is fully closed when in contact with water. Please add that even though the watch can be in contact with water, the leather band should not.
NO DECLARATION: This model is NOT water resistant. Any water contact should be avoided.
WATER RESISTANT: This model is resistant to minor and accidental splashes. Greater water contact should be avoided.
WATER RESISTANT 3 ATM: Protection across everyday activities, accidental splashes or car washing, etc. These models are resistant against perspiration, water vapor and rain drops. Tested for water resistance up to 3 ATM and must be able to survive 30 minutes underwater at a depth of 1 m (3 feet) followed by 90 seconds under a pressure corresponding to 30 meters.
WATER RESISTANT 5 ATM: Protection in everyday activities, bathing, accidental splashes, short swimming, car washing, water sports and skiing. These models are resistant against perspiration, water vapor and rain drops. Tested for water resistance up to 5 ATM.
WATER RESISTANT 10 ATM: Protection across everyday activities, swimming, snorkeling, mountain climbing, parachuting, hang gliding, skiing and all kinds of sports challenges. Tested for water resistance up to 10 ATM.
TRIWA sunglasses are made from acetate, an organic material hand crafted and polished into the desired shape. Due to its malleable properties, acetate can change shape slightly with a rise in temperature, humidity and other climate variations. This is normal and not a part of the warranty or return policy. The acetate frames or temples can easily be adjusted back into its required shape by gentle bending or seeking assistance from an optician.