Terms and Conditions TRIWA Asia

Delivery time

The normal delivery time is 2-8 working days from the day the order was placed. If a product is out of stock or if shipment is made to remote locations, the delivery time can be longer. International shipments can also delay final delivery due to custom process. Please contact our Customer Service at contact@triwaasia.com if you have an inquiry on the status of your order. We make reservations for the liability of delays or failed deliveries caused by our suppliers. We also make reservations to adjust prices as presented on TRIWA.COM caused by wrong pricing, technical errors etc.

Delivery charges

We currently offer free shipping worldwide. Goods are shipped from Hong Kong or PRC. International Orders may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Customers will be responsible for the payment of all import tax and duties levied by the country to which the products are shipped and payment of the said tax and duties is necessary for the release of the products ordered from the Customs on arrival. We advise you to contact your local customs authority to determine the cost of import tax and duties of your order prior to placing orders with us. TRIWA Asia will not be responsible for any import duties on international orders.

Hong Kong orders are not subject to taxes and duties.

The customer is responsible for any return shipments due to cancelled orders, faulty products or any other reason to return goods to Hong Kong.

Confirmation

We will send an order confirmation with information about your purchase by e-mail as soon as we have received your order. We recommend that you save the order confirmation should you need to contact TRIWA.COM's customer service.

Payment options

At present, TRIWA Asia accepts international payments through VISA, Mastercard, American Express, Discover and PayPal. When you pay with credit card, the payment is handled by our payment partner Adyen to guarantee security.

Please visit Adyen to read more about their secure payment services.

IMPORTANT! To ensure your safety and comfort, we use a secure order form. No external parties will be able to access the information you have given. Read more under Security.

Security

TRIWA.COM uses the latest security standard 3-D Secure. 3-D Secure is an XML-based protocol to allow authentication of cardholders of credit card companies in e-payment transactions. The 3-D Secure protocol was developed by Visa to improve the security of Internet payments. It was adopted and is offered with the service name Verified by Visa and MasterCard SecureCode. The main difference between Visa and MasterCard implementations resides in the method to generate the AAV (Accountholder Authentication Value): MasterCard uses UCAF (Universal Cardholder Authentication Field) and Visa uses CAVV (Cardholder Authentication Verification Value).

Transportation

TRIWA.COM accepts the economic responsibility if products are damaged or missing during transport. However, you are required to contact our Customer Service within 14 days from receiving the product should it be damaged in arrival. The economic responsibility is yours if products are damaged or missing during the return transport. 

Non picked up goods

If TRIWA Asia receives packages that have not been collected by the customer, we reserve the right to charge you for all our costs that appear when handling your order and shipment back to us. This cost will be deducted from your initial payment of the order.

Incorrect, misplaced or duplicated orders

If a situation occurs where the customer receives wrong (and or duplicate) order(s) TRIWA Asia reserves its right to get back all products in its original condition. The customer has to return it to TRIWA Asia with no exceptions (TRIWA Asia compensates the cost of shipping).

At the event of products being available for a different price because of technical problems or mistakes by personnel of TRIWA Asia we reserve the right to cancel the order, refund the money and inform the customer of the situation.

Force Majeure

In case of Force Majeur, TRIWA.com obligations are procrastinated. The contract between you and TRIWA.COM can in such cases be partially or fully terminated by yourself or by TRIWA.COM. A Force Majeur is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.

TRIWA.COM will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.

Violation of rules

TRIWA.COM holds the right to cancel and refund any order(s) that are suspected to be made in a fraudulent or otherwise harmful way in order to secure the safety of our consumers’ transactions on our website.

TRIWA.COM reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site.

Individuals violating the restriction of password protected areas of the site may be subject to prosecution.

Governing Law

The Terms and Conditions together with all our policies and procedures will be governed by and construed in accordance with Hong Kong law and you irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong.

B2B

All above conditions apply solely to goods purchased by individual consumers. Please contact TRIWA.COM for all B2B inquires.

Gift Cards

Our Gift Cards are delivered in a black TRIWA signature packaging and can be sent directly to the recipient or posted to your address. Gift Cards are offered in different values and can be used to purchase any product on our website.

Please note that the Gift Card cannot be printed or downloaded digitally.

Buying a boxed gift card

TRIWA Gift Cards are available in all currencies except AUD and in nine different fixed amounts. Find the different types under the category page for gift cards. Once you've paid for a Gift Card, it will be delivered to you by registered mail.

How to use the gift card

On the Gift Card there will be an exclusive code that you can use in our webshop. If you buy online, after you've chosen product - please enter your voucher code in the assigned box in the checkout.

Please note:

If your gift card exceeds the total order amount, the remaining balance will automatically stay on the same voucher code and can be used for your next purchase.

If your order exceeds the value of the Gift Card you will have to pay the balance amount with available payment method for your currency.

A Gift Card is valid for 12 months after issue date as stated on the card.

Shipping of gift card

The gift card can be sent to your or another person’s address. Choose this during checkout and select "Send to another address". Gift Card delivery will follow general delivery times specified on our website.

Returns

Gift cards can never be returned or exchanged for cash. All returned products that are purchased with a gift card will be refunded as value on a new or the same gift card. If you've combined payment for any item(s), the amount payed for with gift card will be returned on that same gift card.