Customer Service

At TRIWA, we constantly work hard to offer the best possible care to our customers. If you have any questions or concerns about our products, don't hesitate to contact us at We aim to reply within 24 hours. Please note that the delivery time can be a bit longer during Black Friday. We have extended the exchange policy from 22nd of November until 6th of January. The return policy is still 14 days from when you receive your order. 

If you do not receive an order confirmation please check your spam folder first of all. If you cannot find it there please contact us at and we will help you further.

The TRIWA HQ is based in Stockholm, Sweden and operate during normal business hours based on central European time (CET).

Customer support:

Wholesale enquiries: