Privacy policy & Cookies

Triwa Privacy Policy & Cookies

TRIWA recognizes the importance of protecting the privacy of your personal data. Most of our processing of your personal data is necessary for us to perform our contractual obligations to you, and other kinds of processing relies on TRIWA’s legitimate interest for processing as set out below. The Integrity Policy applies when TRIWA provides services and products related to purchase, service matters and other contacts with TRIWA. Please note that we never store any credit card information, online nor in physical store(s).

Who is responsible for the processing of your personal data?

The Swedish company TRIWA AB, reg. no. 556738-8334 (“TRIWA”), is the controller of your personal data. TRIWA and selected suppliers may process your personal data on TRIWA’s behalf and in accordance with TRIWA’s instructions as stated below, and are thereby processors of your personal data. TRIWA intends to process all personal data in a legal, open and fair manner in accordance with applicable law (General Data Protection Regulation).

You may contact TRIWA at any time at:
TRIWA AB 
Riddargatan 17a, 114 57 Stockholm, Sweden 
Phone: +46 8 410 249 00
E-mail: info@triwa.com

Categories of data processed, purpose and legal basis for processing:

General

Below is a summary of the categories of data that we process, the purposes of processing the data and on what legal basis we are processing your data. TRIWA collects and processes personal data when you make a purchase on TRIWA’s website, use TRIWA’s support, visit TRIWA’s website or otherwise contact TRIWA. The collection and processing of personal data is mainly for the conclusion of purchase agreements and the providing of services and offers. Our collection of data also occurs to enhance the overall customer experience by improving customer service, size advice and more efficient handling of matters and complaints.

Customers

Contact details: If you make a purchase online we will collect your name, address, email address, telephone number, country of residence and title (Ms./Mr. or other title). We will use your contact information to (i) process your purchase/orders and any returns, exchanges and complaints you may have relating to your purchase; and to (ii) communicate with you regarding your purchase and to answer and administer any questions or comments you may have regarding our products or services. If you request a digital receipt when purchasing our products in one of our physical stores, we will collect your email address in order to be able to send the digital receipt to you. This processing is necessary in order for us to be able to fulfill our contractual obligations to you. If you have subscribed to our newsletters, we will also use your contact details to send out such newsletter, based on your consent. We may also process your contact details that you have shared with us when you have purchased a product, to keep you informed, via email or other messenger services, of our special events or promotions. This processing is based our legitimate interest of being able to market our products to our existing customers.

Credit card details: If you make a purchase online and chose to pay by credit card, you will provide your credit card information on our website to finalize your purchase. Your credit card details will not be saved by us and are encrypted using an SSL certificate. The processing of your credit card details is necessary in order for us to be able to fulfill our contractual obligations to you.

Previous purchases and returns: we will store information regarding (i) your purchases and returns online, and (ii) your purchases and returns in physical stores, if you have provided your email address to our personnel. Such information encompasses product, size, price and date of purchase.

Anonymized data: We may also use anonymized data for our internal marketing and demographic studies to analyze, profile and monitor customer patterns in order for us to be able to improve our products and services.

Consent and withdrawal

By accepting this privacy policy, you have confirmed that you have read and understood the content of this privacy policy, and that you, as applicable, consent to TRIWA‘s processing of your personal data in accordance with the provisions herein. Should you wish to object to, or withdraw your consent, to any of our processing, please contact us at info@triwa.com. Please note however that your withdrawal will not affect our right to process your data when such processing is necessary to perform our contractual obligations to you, and/or to the extent we are required to process your data by law or to defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions. If you withdraw your consent to any consent-based processing, we will cease all such processing.

Does TRIWA share your information with others?
TRIWA does not sell or rent our customer’s personal data to any other entity.  TRIWA may share our customers’ data with selected suppliers who perform functions on our behalf such as fulfilling orders and delivery of orders, processing payments, carrying out promotional services or data management, to maintain our website, to distribute emails, to send out our newsletter, to provide client communications and to manage our customer database. As necessary, the personal data you provide to us may be processed by these third parties, solely on TRIWA’s behalf and in accordance with TRIWA’s instructions as data processors. We do not authorize any of our suppliers to make any other use of your personal data.

If TRIWA is acquired by another entity or is merged or consolidated, information about TRIWA customers may be made available to the new entity. However, TRIWA will ensure that the new entity will agree to protect the confidentiality of your personal information consistent with this privacy policy.

Transfer outside of the EU/EES

We may share your data with our selected suppliers, who may process your data in countries both inside and outside of the EU/EES when performing functions on our behalf as set out in section 4 above.

Your data subject rights

In this section 6, we have summarized your data subject rights to request access, rectification, erasure of your personal data, to restrict the processing of your personal data, to object to processing, and your right to lodge a complaint with the supervisory authority.

If you want to exercise your rights, please send us an email at info@triwa.com. Please note however that if you want to lodge a complaint with the supervisory authority, you need to contact the authority directly.  Notwithstanding anything to the contrary herein, TRIWA reserves the right to keep and process your personal data in accordance with this policy to the extent necessary to perform our contractual obligations to you, and to the extent we are required to process your data by law or in order to defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions.

Right of access

You have the right to obtain confirmation of whether personal data concerning yourself are being processed and, where that is the case, access to the personal data and information regarding, inter alia, the purpose of processing, the categories of personal data concerned, the categories of recipients to whom your data have been or will be disclosed, and the envisaged period of time for which personal data will be stored (or the criteria for determining this).

Right of rectification

You have the right to request rectification of inaccurate personal data concerning yourself, and to complete incomplete data.

Right of erasure

Under certain circumstances you are entitled to request that we erase your personal data or restrict our processing of your data, for example when it is no longer necessary for us to process your data taking into consideration the purposes for which they were collected.

Right to objection - direct marketing and profiling

You have the right to object at any time to processing of your personal data. When any of your personal data is processed in terms of direct marketing purposes you have the right to object to direct marketing, which includes profiling, to the extent that it is related to such direct marketing. If you object to our processing of your personal data for direct marketing purposes, including profiling, we will cease such processing of your data.

Right to lodge a complaint with supervisory authority

Please note that if you consider the processing of your data to be in violation of applicable data protection laws, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence or the place of the alleged infringement.

How do I unsubscribe from TRIWA’s newsletters and emails?

If you do no longer wish to receive our newsletters or other emails, you can unsubscribe as indicated in the particular communication, i.e. by using the unsubscribe link which is included on all newsletters and other emails. You may also contact us at info@triwa.com.

How long do we keep your data?

We will retain your personal information for as long as necessary in relation to the purposes for which they were collected or otherwise processed.

Unless you actively chose to sign up for our newsletter at a time of purchase online or in-store, we will not use your email-address for any other purpose than to reach you in relation to your recent purchase.
If you have signed up for our newsletter we will save your data for as long as needed to provide you with this service. We will also retain your personal information as necessary to comply with applicable legal obligations, to resolve disputes, and to enforce our agreements.  Statutory obligations to retain data further remain unaffected.

Is it mandatory to provide personal data?

When you purchase our products online, the provision of certain mandatory data is necessary for TRIWA to be able to fulfill our contractual obligation to you, for example processing your order. 
When you purchase our products in our physical stores, you do not have to provide any personal data. Please note however that if you chose to receive a digital receipt, it is mandatory that you provide your email address or otherwise we will not be able to send you the digital receipt. In case of an in store purchase this email will be saved by our payments provider (iZettle) only and will not be available to TRIWA.

Use of cookies

A cookie is a text file that a web server places on your hard drive. Cookies can not be used to run programs or deliver viruses to your computer. A cookie is uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. A key purpose of cookies is to tell the web server that you have returned to a specific web page, so you can get a personalised experience when you visit the site again. You may choose whether to accept or decline cookies. Most browsers accept cookies automatically, but you can usually change your settings to not accept cookies if you prefer. If you choose to allow your computer to accept cookies, you can also choose to be automatically logged into the website, this will speed up the check-out process.

Triwa ABs websites uses cookies to help you get a personalised internet experience on our website and in our marketing campaigns. For example, on the site we use ”session cookies” to manage your visit at any of Triwa's websites, such as what pages you visit, which products you look at or which products you put in your basket. You can easily turn of the use of cookies and erase your cookie history in your web browser. The session cookies are deleted from your hard disk when all browser windows are closed. Turning off the use of cookies will mean that you will not get the full experience of Triwa AB's websites and e-commerce systems. If you turn off the function of session cookies for any Triwa AB's websites you will not be able to make a purchase. We also use cookies that will remain on your computer after you have closed the browser. This type of cookie helps our system to recognise that you have visited the site before and to remember which settings and products you have preferred. To help us with this process, we use third party cookies. These cookies are from our partners and help us give you a more personalised experience. These cookies have a lifespan of between 1 month and up to 10 years. After that time, they will be automatically deleted (you can delete them before this time by erasing the cookie history in your browser). TRIWA use these cookies to give you a better shopping experience by giving you more personalised website/advertising/newsletters and help to optimize our websites by seeing what our customers like and what areas we can improve. These cookies do not store any personal information about you and don't allow us to trace movements back to you specifically.

Google Analytics

Triwa AB's websites use Google Analytics, a web analytics service provided by Google, Inc. ("Google" ). Google Analytics uses "cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

Contact information

We welcome your comments about this Privacy Policy and our website in general. If you believe that Triwa AB is not following this privacy policy, please contact us by email at INFO@TRIWA.COM.