Never hesitate to contact TRIWA! You can always email us at firstname.lastname@example.org or call us at +46(0)8 410 249 00
If you have problems with your payment on our website we suggest that you take the following actions to go through with you purchase:
1. If you want to make the purchase with credit card but cant use our service - try to use PayPal's express checkout where they also offer checkout with creditcard.
2. If you live outside Sweden there is a higher chance that your bank is blocking your payment. In that case contact the bank where your card is issued and ask them allow you to make the purchase.
3. Try all the available payment methods
4. Try a different browser or computer
5. If you still haven't managed to complete the payment, please send us an e-mail to email@example.com or call us on +46 8 410 249 00 from Monday to Friday 9AM - 5PM CET.
TRIWA offers free shipping worldwide.
We offer free shipping. Additional costs such as toll can occur outside of EU.
The normal delivery time is 2-5 working days outside of Europe, and 1-3 days inside of Europe and Japan from the day the order was placed (if it is placed before 2.00pm). If a product is out of stock or if shipment is made to remote locations, the delivery time can be longer. We ship with UPS worldwide and Schenker for Sweden and we can offer you tracking-services for all our products.
The warranty for TRIWA products is 2 years from the date of purchase. If your item gets torn during this period - please contact firstname.lastname@example.org and thensend it to the address below for reparation along with a filled in TRIWA REPAIR FORM. Please note that the warranty does not cover discharged batteries, shattered glass, normal "wear and tear" or aging of any part of the watch or strap. It does not cover screws on sunglasses or scratching from normal wearing on sunglass lens, frame or temples.
Please note: In order to claim warranty you have to get approval from TRIWA by sending an email to email@example.com.
TRIWA Return Policy
If you want to return undamaged and unused products that are purchased on TRIWA.COM, please fill out the TRIWA RETURN FORM and send it to the address below. Notification about this shall be done immediately upon reception of the product or latest 14 days after reception to firstname.lastname@example.org
Your Special Delivery Service Inc.
647 W 27th Street, 2nd Floor
New York, NY 10001
Frithjof E. Rasmussen AS
TRIWA, c/o UPS Supply Chain Solutions
127 39 Skärholmen
c/o UPS Supply Chain Solutions
127 20 Skärholmen
東京都品川区西五反田2-24-4, Westhill 6F
Rest of the world:
Triwa AB C/o UPS Supply Chain Solutions
127 39 Skärholmen
It takes between two to three weeks for an item to be repaired. Our repair department registers and keeps track of every unit carefully during the process. Due to the workload we cannot offer any status-updates regarding repairs.
Currently all TRIWA movements (except Skultuna) requires a battery which is available in most supermarkets worldwide. We recommend that you contact a professional watchdealer to change the battery on your watch.
Almost all TRIWA straps measures 20 mm in width, with a few exeptions. Please see the specifications under each product. Length is different depending on which product you have chosen.
All our watches and straps are matched together by our designers to create the best design possible. We currently do not offer our customers to buy a watch with a personalized strap. If you're interested in combining a watch with another strap you can purchase an extra strap. Make sure to check that the measurements of the strap works together with the watch.
The warranty does not cover a shattered watch glass. To order a new glass or get it replaced, please contact email@example.com and our watchmaker will help. The cost varies depending on your watch model.