Warranty and Return Policy

Warranty

Warranty for TRIWA products is 2 years from purchase date. Please note that the warranty does not cover the life of the battery, normal wear and tear of case, glass or strap. The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non-observance of the directions provided by TRIWA. It does not cover screws on sunglasses or scratching from normal use etc on sunglass lens, frame or temples. Replacements due to faulty water resistance is not covered if the crown is not completely closed when the watch is in contact with water.

Please save the printed order confirmation. This order confirmation is your warranty. For all other inquiries concerning shipment, returns, etc, please contact us. Please note that the customer is responsible for the cost of sending back the product to TRIWA.

Please note that we only stock spare parts for products that are in the current collection of the season.

Return and exchange policy

You have the right to return undamaged and unused products that are purchased on TRIWA.COM. Notification about this shall be done immediately upon reception of the product or latest 14 days after reception. The notification shall be done to info@triwa.com, please attach your order number when contacting us.
 The message shall contain the following information: a) order number b) reason for the return c) title of the product you wish to return.

The returned product shall be in an unused and undamaged state in its original package. You are not obligated to do this but it is something that we strongly recommend. Return the product together with the TRIWA RETURN FORM where you have filled out the reason for return/exchange and other required information. You are responsible for the shipping of returned items back to TRIWA.COM. Items lost in transportation will not be compensated for. Return against cash on delivery is not accepted. The responsibility for errors in ordered products is limited to the terms now stated. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability. 

For damaged or faulty products that are covered by warranty, please contact info@triwa.com for instructions on how to return the products and fill out the TRIWA REPAIR FORM.

Products not covered by warranty cannot be returned to TRIWA.

These recommendations do not represent an obligation for effectively exercising the right to cancel. 

 

TRIWA RETURN FORM

TRIWA REPAIR FORM

TRIWA RETURN FORM NORWAY

TRIWA REPAIR FORM NORWAY

TRIWA RETURN FORM UNITED STATES

TRIWA REPAIR FORM UNITED STATES

US Customers

Your Special Delivery Service Inc.

647 W 27th Street, 2nd Floor

New York, NY 10001

 

Norwegian customers

Frithjof E. Rasmussen AS

Brobekkveien 38

0598 Oslo 

 

Swedish customers

TRIWA, c/o UPS Supply Chain Solutions 

Stensätravägen 5-7 

127 39 Skärholmen

Sweden

 

FRISVAR

Triwa AB C/o UPS Supply Chain Solutions

SVARSPOST 20523815

127 20 Skärholmen

Sweden

 

Japanese customers

〒141-0031 

東京都品川区西五反田2-24-4, Westhill 6F 

アイ・ネクストジーイー株式会社

Triwa.com担当宛

 

 

Rest of the world

Triwa AB C/o UPS Supply Chain Solutions

Stensätravägen 5-7

127 39 Skärholmen

Sweden

Water resistance

TRIWA watches are normally water resistant to 5 ATM, but the water resistance can vary depending on model. This will be indicated on the dial and/or case back of each watch. Below is a specification for each level of water resistance, please note of below recommended usage and also take extra care to close the crown when in contact with water.

NO DECLARATION: This model is NOT water resistant. Any water contact should be avoided.

WATER RESISTANT: This model is resistant to minor and Accidental Splashes. Greater water contact should be avoided

WATER RESISTANT 3 ATM: Protected in everyday life, bathing, accidental splashes, short swimming or car washing - it is resistant against perspiration, water vapor, rain drops. It is tested for water resistance up to 3 ATM, and must be able to survive 30 minutes under water at a depth of 1 m (3 feet) followed by 90 seconds under a pressure corresponding to 30 meters.

WATER RESISTANT 5 ATM: Protected in everyday life, bathing, accidental splashes, short swimming, car washing, parachuting, hang gliding and skiing - it is resistant against perspiration, water vapor, rain drops. It is tested for water resistance up to 5 ATM.

WATER RESISTANT 10 ATM: Protected in everyday life, swimming, snorkeling, mountain climbing, parachuting, hang gliding, skiing and all kinds of sports challenges. It is tested for water resistance up to 10 ATM.

Sunglasses

TRIWA sunglasses are made from acetate which is an organic material that is hand crafted and polished into the correct shape. Due to its material properties, acetate can change in shape due to temperature, humidity and other climate variations. This is normal and not a part of warranty or return policy. The acetate frames or temples can easily be adjusted back into its required shape by gentle bending or by turning to an optician.