Customer Service

At TRIWA, we constantly work hard to offer the best care to our customers as possible. If you have any questions or concerns about our products, don't hesitate to contact us at We aim to reply within 24 hours during weekdays and within 48 hours over weekends and holidays.

We are extending our return policy for the holiday season. Starting 3/12, we will extend our return policy until 7/1 2019. Read more about our delivery window this Holiday Season.  

If you do not receive an order confirmation please check your spam folder first of all. If you cannot find it there please contact us at and we will help you further.

The TRIWA HQ is based in Stockholm, Sweden and operate during normal business hours based on central European time (CET).

Cyber Monday 2018

Secret Gifts are non-exchangeable. In the case of returns, secret gifts should be also be sent back with the return. If the customer chooses to keep the secret gift, the value of the gift will be deducted upon repayment. The amount deducted from the refund is the value of the gift (-30%).

Customer support:

For collaboration enquiries:

Wholesale enquiries:

Telephone: +46 (0)8 410 249 00

Telephone operating hours:

Monday - Friday 10.00 - 12.00

Please see below regarding: