We are always happy to hear from our customers! You can get in touch at firstname.lastname@example.org
We have extended the exchange policy until the 6th of January 2020 so you can order your holiday gifts now but still have the time to exchange them if needed. The return policy is still 14 days from when you received your order.
If you have problems with your payment on our website, we suggest that you take the following actions to go through with your purchase:
1. If you're unable to use your credit card on our site, we suggest you use PalPal's express checkout. This will allow you to pay with your credit card.
2. 2. For customers outside of Sweden, sometimes it may be your bank that is blocking the payment. To resolve, try contacting your bank directly and request permission to make the purchase.
3. Try all the available payment methods.
4. Try a different browser or computer.
5. If you still haven't managed to complete the payment, please send us an e-mail to email@example.com.
TRIWA offers free shipping worldwide. With some exceptions, see the list with countries.
We offer free shipping. Additional costs such as toll can occur outside of the EU. Read more under delivery charges.
Europe and Japan - 1-3 working days Outside of Europe - 2-5 working days If the product you've ordered is out of stock or you're requesting a delivery to a remote location, delivery times can take longer. We ship with UPS worldwide and Schenker within Sweden. We offer full tracking services with all our products.
The warranty for TRIWA products is 2 years from the date of purchase. If your item becomes faulty or stops working during this period, please contact firstname.lastname@example.org. You will then be asked to send the item to our Stockholm office for repairs alongside a completed TRIWA REPAIR FORM. Please note that the warranty does not cover battery replacement, shattered glass, normal 'wear and tear' or aging of any part of the watch or strap. It also does not cover screws on sunglasses or scratching from normal wearing on sunglass lenses, frame or temples.
Please note - In order to claim warranty for your product, you must first receive approval from TRIWA by contact us at email@example.com.
TRIWA Return Policy
If you've changed your mind about a product purchased from TRIWA.COM, complete the TRIWA RETURN FORM and send it to the address below. Items must be unused and undamaged. Return requests must be made within 14 days of receiving the product. To request a return, contact us at firstname.lastname@example.org.
Your Special Delivery Service Inc.
20 Chapin Road, Ste 1001, Pine Brook
NJ, 07058 United states
Frithjof E. Rasmussen AS
TRIWA, c/o UPS Supply Chain Solutions
127 39 Skärholmen
c/o UPS Supply Chain Solutions
127 20 Skärholmen
東京都品川区西五反田2-24-4, Westhill 6F
Rest of the world:
Triwa AB C/o UPS Supply Chain Solutions
127 39 Skärholmen
Please allow between two and three weeks for TRIWA products to be repaired. Our repair department registers and tracks every unit carefully during the process. Due to the workload we cannot offer any updates on the status of your repairs. If you have not heard from us in three weeks, contact us at email@example.com.
All TRIWA movements (except Skultuna) require a standard watch battery available at most supermarkets worldwide. We recommend that you contact a professional watch dealer to change your watch battery.
Most TRIWA straps measure at 20 mm in width, with a few exceptions. Please see the specifications under each product. The length of the straps differ depending on the product you have chosen.
All our watch faces and straps are paired by our designers to create the best design possible. We currently do not offer our customers to buy a watch with a personalised strap. If you're interested in pairing a watch face with another strap we offer extra straps to purchase. When purchasing an alternative strap, we suggest you check the measurements of the straps and watch face to ensure they'll fit together.
Our warranty does not cover a shattering to the watch glass. To request a replacement glass, please contact firstname.lastname@example.org and our watchmaker will be happy to help. The cost of this services will vary depending on your watch model.
The warranty does not apply if a replacement of a battery has not been carried out by an authorized watchmaker. We cannot guarantee the battery life of our outlet products and therefore the battery is not guaranteed.
No, not if your order was placed after the 23 of August. All orders placed after that date will be shipped within Norway. But if the order was placed before 23 of August your order will be shipped with UPS from Stockholm and may be subjected yo VAT, import duties or taxes. You can read more below: Delivery charges We currently offer free shipping worldwide. Goods are shipped from our warehouses in Sweden, Japan, Norway and the United States. Prices include VAT when ordering to countries inside the EU. Orders to countries outside the EU (except Japan, Norway from 23 of August and the United States) may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. TRIWA.com ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If any such additional charges occur they must be rendered in order for your package to clear customs. Please contact your local customs office for more information. The customer is responsible for any return shipments due to cancelled orders, faulty products, etc.
We recommend that you take the strap to your closest watchmaker/jeweler to shorten the brace strap. They will have the correct tools for this.