Frequently Asked Questions

Before you contact us please take a look at the frequently asked questions. If you still can't find the answer to your questions, send us an e-mail to info@triwa.com or call us on +46 8 410 249 00 from Monday to Friday 9AM - 5PM CET.

For Australia: info@triwaaustralia.com.au

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1. Problems with payment

2. Which countries do you deliver to?

3. What is the shipping cost?

4. What is the delivery time?

5. Returns/Reparations

6. How long time until my watch is repaired?

7. Is my watch battery driven?

8. What is the size of the straps?

9. Can I buy a watch with a different strap?

10. The glass of my watch got shattered, what do I do?

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1. Problems with payment


If you have problems with your payment on our website we suggest that you take the following actions to go through with you purchase:

1. If you want to make the purchase with credit card but cant use our service - try to use PayPal's express checkout where they also offer checkout with creditcard.

2. If you live outside Sweden there is a higher chance that your bank is blocking your payment. In that case contact the bank where your card is issued and ask them allow you to make the purchase.

3. Try all the available payment methods

4. Try a different browser or computer

5. If you still haven't managed to complete the payment, please send us an e-mail to info@triwa.com or call us on +46 8 410 249 00 from Monday to Friday 9AM - 5PM CET.

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2. Which countries do you deliver to?

TRIWA offers free shipping worldwide.

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3. What is the shipping-cost?

We offer free shipping. Additional costs such as toll can occur outside of EU.

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4. What is the delivery time?

The normal delivery time is 3-4 working days from the day the order was placed. If a product is out of stock or if shipment is made to remote locations, the delivery time can be longer. We ship with FedEx worldwide and Posten for Sweden and we can offer you tracking-services for all our products except straps.

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5. Returns/Reparations

The warranty for TRIWA products is 2 years from the date of purchase (if not bought before SS14 collection - then the warranty is 1 year). If your item gets torn during this period - send it to the address below for reparation along with a filled in TRIWA REPAIR FORM. Please note that the warranty does not cover discharged batteries, shattered glass, normal "wear and tear" or aging of any part of the watch or strap. It does not cover screws on sunglasses or scratching from normal wearing on sunglass lens, frame or temples.

Please note: In order to claim warranty you have to get approval from TRIWA by sending an email to info@triwa.com.

If you want to return undamaged and unused products that are purchased on TRIWA.COM, please fill out the TRIWA RETURN FORM and send it to the address below. Notification about this shall be done immediately upon reception of the product or latest 14 days after reception.

TRIWA RETURN FORM

TRIWA REPAIR FORM

TRIWA RETURN FORM NORWAY

TRIWA REPAIR FORM NORWAY

  • Norwegian customers:

Address Returns/Reparations:
Frithjof E. Rasmussen AS
Postboks 6386, Etterstad
0604 Oslo

If you live in Sweden no postage is required. Use the address below:

FRISVAR
Triwa AB C/o UPS Supply Chain Solutions
SVARSPOST
20523815
127 20 Skärholmen
Sweden

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6. How long time until my watch is repaired?


It takes between two to three weeks for an item to be repaired. Our repair department registers and keeps track of every unit carefully during the process. Due to the workload we cannot offer any status-updates regarding reclaimed products. Please note that the customer needs to pay for shipment which gets reimbursed once the watch arrives to us.

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7. Is my watch battery-driven?

Currently all TRIWA movements requires a battery which is available in most supermarkets worldwide. We recommend that you contact a professional watchdealer to change the battery on your watch.

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8. What is the size of the straps?

All TRIWA straps measures 20 mm in width. Length is different depending on which product you have chosen. You can see all the specifications under each product.

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9. Can I buy a watch with a different strap?

All our watches and straps are matched together by our designers to create the best design possible. We currently do not offer our customers to buy a watch with a personalized strap. If you're interested in combining a watch with another strap you can purchase an extra strap. Make sure to check that the measurements of the strap works together with the watch.

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10. The glass of my watch got shattered, what do I do?

The warranty do not cover shattered glass. You can order a new glass via email for 95 SEK with an additional fee of 295 SEK if you want our watchrepairer to change it for you.

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